My Account
More information on signing up, logging in, unsubscribing and linking your accounts to ClearScore.
Signing up
- Why was I told I had already signed up?
- Why link your account during sign up?
- Can I unlink my account after my identity has been verified?
- Your identity could not be verified after linking an account
- My exact address isn’t available
- You couldn’t find my report, what should I do?
Login
- Why can’t I log into ClearScore via Internet Explorer 11?
- How can I reset my password?
- I can't log in from the ClearScore website
- I can't log into my ClearScore app
- How do I clear my cache?
- Why is my account locked?
Credit Health
Open Banking and ClearScore
- What is Open Banking and is it secure?
- Who has access to your personal information with Open Banking?
- What we do with your information when you use Open Banking?
- What are the benefits of Open Banking?
- How to link and unlink an account?
- Why is a linked account not updating or missing?
Updating my details
Unsubscribing
Security
- What is Two-Factor Authentication (2FA)?
- Is Two-Factor Authentication the same as Multi Factor Authentication (MFA)?
- How do I enable/disable Two-Factor Authentication (2FA)?
- What happens after I’ve enabled Two-Factor Authentication (2FA)?
- I can't get my code (2FA)
- What happens if I lose my phone?