My Account

Login

• How can I reset my password?
• I can't log in from the ClearScore website
• I can't log into my ClearScore app
• How do I clear my cache?
• Why is my account locked?
• My account is locked, what can I do?

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Signing up

• My exact address isn’t available
• You couldn’t find my report, what should I do?
• Why have I been asked to send you an Identification Document?
• What ID documents do you accept?
• I can see a question mark on my Dashboard, what does this mean?
• How do I sign up when I don’t have more than 3 years at a UK address?

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Updating my details

• How can I change my current address?
• How can I update my personal details?
• My current address and previous address are the wrong way round - what can I do?
• How can I change my name on my ClearScore account?
• Can I print, download or share my credit report?
• I haven’t received a verification email

Unsubscribing

• How can I unsubscribe from emails?
• How can I stop receiving notifications?
• Can I unsubscribe from Missed Payment and ClearScore Alerts emails?
• Can I turn off 'Missed Payment' notifications?
• How to manage my 'Quotation Searches' preferences?
• How can I delete my account?

Security

• What is Two-Factor Authentication (2FA)?
• Is Two-Factor Authentication the same as Multi Factor Authentication (MFA)?
• How do I enable/disable Two-Factor Authentication (2FA)?
• What happens after I’ve enabled Two-Factor Authentication (2FA)?
• I can't get my code (2FA)
• What happens if I lose my phone?

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