My Account
Need more information on signing up, logging in, or unsubscribing?
Login
- How can I reset my password?
- I can't log in from the ClearScore website
- I can't log into my ClearScore app
- How do I clear my cache?
- Why is my account locked?
- My account is locked, what can I do?
Signing up
- My exact address isn’t available
- You couldn’t find my report, what should I do?
- Why have I been asked to send you an Identification Document?
- What ID documents do you accept?
- I can see a question mark on my Dashboard, what does this mean?
- How do I sign up when I don’t have more than 3 years at a UK address?
Updating my details
Unsubscribing
Security
- What is 'Managing devices?'
- I can't get my code (2FA)
- How to keep your ClearScore account safe
- What is Two-Factor Authentication (2FA)?
- How do I enable/disable Two-Factor Authentication (2FA)?
- What happens after I’ve enabled Two-Factor Authentication (2FA)?