My Account

Signing up

• Signing up
• Trouble signing up
• Identity verification methods
• What to do if you’re asked to wait 72 hours

Login

• Trouble logging in
• Locked account
• I have a PoA (Power of Attorney) for a user, what should I do?

My address

• My current address on ClearScore is wrong or missing

Credit Health

• About Credit Health
• Disposable income

Open Banking and ClearScore

• Open Banking
• How we use your personal data with Open Banking
• Linking and unlinking bank accounts
• Linked bank account not showing on my credit report
• Information you share when linking your account
• Open Banking Terms and Conditions

Updating my details

• Updating your personal details and address
• Fixing your current and previous address order
• Changing your name on your ClearScore account
• Printing, downloading or sharing your credit report
• Receiving your verification email

Unsubscribing

• Unsubscribe from emails
• Managing notifications
• Deleting my account

Security

• Two-factor authentication (2FA) explained
• Enable or disable 2FA (two-factor authentication)
• I can't get my code (2FA)
• Keeping your ClearScore account safe