My Account

Login

• I can’t log in, as it won’t accept my email address
• I can’t log in, it says access denied?
• My account is locked, what can I do?
• How do I clear my cache?
• I can't log in from the ClearScore website
• I can't log into my ClearScore app

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Signing up

• My address is not showing in the drop-down menu
• What are the security questions?
• It’s telling me to wait 72 hours, what should I do?
• You couldn’t find my report, what should I do?
• Why do I need to send a photo with my document?
• What ID documents do you accept?

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About my account

• How can I update my personal details?
• I can't get my code
• What is a ‘thin file’?
• Can there be more than one ClearScore account per email address?
• How do I change my email address?
• Can I print, download or share my credit report?

Unsubscribing

• Why can't I unsubscribe?
• How can I unsubscribe?
• How can I delete my account?

Two Factor Authentication (2FA)

• How do I disable Two-Factor Authentication (2FA)?
• How often will I have to complete Two-Factor Authentication (2FA)?
• What happens if I lose my phone?
• What happens after I’ve enabled Two-Factor Authentication (2FA)?
• How do I enable Two-Factor Authentication (2FA)?
• Is Two-Factor-Authentication (2FA) compulsory?

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