At ClearScore, we provide you with free access to your credit report data.
It's important to note that ClearScore is not a credit reference agency, and lenders do not use ClearScore to carry out credit checks on you.
Lenders will not be able to see how ClearScore is showing your credit information to you, and so this will not have any effect on your credit worthiness.
We provide you with access to the credit data that Equifax hold on you, which banks and lenders will use when assessing your credit worthiness.
If you have any issues with the data that is showing on your credit report, the best option would be to raise a dispute via our disputes process, so that Equifax can investigate any issues for you.
If this is the case, please lodge a dispute via the following link: Raise a dispute
If you have a complaint that is specifically about ClearScore, we really want to hear from you so that we can put things right as soon as possible.
How to complain
Please send through any details about your complaint through the methods below, and we’ll look into any issues that you have:
Online - You can raise a query via our ‘Ask a question’ form: Ask a question
Phone - You can leave us a message by calling: 0207 582 8212
Email - Email us directly at complaint@clearscore.com
Post - Write to us at:
ClearScore
47 Durham Street,
London,
SE11 5JA
What happens next?
We’ll try and respond to you as quickly as we can, with a full explanation into what has happened in your case.
On occasions we may need some more time to fully investigate your complaint, however we will let you know if there are any delays and the reasons for this.
What if you’re unhappy with our response?
If we’ve already sent you a final response, or it’s been more than eight weeks since you initially made your complaint, you can ask the Financial Ombudsman Service to investigate this for you:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
E-mail: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk
Please also find attached a link to the Financial Ombudsman Service's standard explanatory leaflet (http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm). If you’d like a hard copy of this, please let us know and we will send this to you.