At ClearScore, we provide you with free access to your credit report data.
The data you see is what Equifax hold on you, and what banks and lenders will use when assessing your creditworthiness.
It's important to note that ClearScore isn’t a credit reference agency, and lenders don’t use us to carry out credit checks on you.
If you have any issues with the data that is showing on your credit report, the best option would be to via our disputes process, so that Equifax can investigate any issues for you.
If you have a complaint that is specifically about ClearScore, we really want to hear from you so that we can put things right as soon as possible.
Official Complaints Process
Please send through any details about your complaint through the methods below, and we’ll look into any issues that you have:
Online: Raise a query via our form.
Phone: Leave us a message by calling: 0207 582 8212.
Email: Email us directly at .
Post: Write to us at:
47 Durham Street,
What happens next?
We’ll try and respond to you as quickly as we can, with a full explanation of what has happened in your case.
On occasions we may need some more time to fully investigate your complaint, however, we’ll let you know if there are any delays and the reasons for this.
What if you’re unhappy with our response?
If we’ve already sent you a final response, or it’s been more than eight weeks since you initially made your complaint, you can ask the Financial Ombudsman Service to investigate this for you:
Financial Ombudsman Service
Phone: 0800 023 4567
For more information please see the Financial Ombudsman Service's standard If you wish to receive a hard copy of this leaflet, please contact them at 0300 123 9 123.