Here are some quick steps you can try if you’re experiencing issues with logging into your ClearScore account.
Logging in from outside of UK
1. For security reasons, we don’t allow ClearScore UK access from outside of the country. Don’t worry, you’ll be able to log in again as soon as you’re back in the UK.
2. If you’re on a VPN, please disable it and try logging in again. We sometimes blocks these networks for your protection.
2. If you’re on a VPN, please disable it and try logging in again. We sometimes blocks these networks for your protection.
Email address and password
1. Make sure that you’re trying to log in with the right email address. An easy way to do this is to search your email inbox for past emails from ClearScore. If you have more than one email address, it’s possible you signed up with a different email.
2. If you signed up with an email address that contains non-standard characters, you won’t be able to log in. Our system only recognises the standard 26-letter English alphabet (A-Z), numbers (0-9), dots (.), dashes (-) and apostrophes ('). If this is the case, please contact us through the ClearScore Assistant in the lower right corner of the page and let us know you need to change the email address on your account. We’ll ask you to provide your ID documents to verify your identity before we action the change for you.
3. Reset your password. To reset your password, enter your email address and we’ll send a reset email.
4. Check your ‘spam’ or ‘junk’ folders for the password reset email. You might need to add noreply@clearscore.com to your contacts or your ‘safe list’ to prevent those messages from going to your spam folder or getting blocked by the email provider.
5. Make sure your new password isn’t a password you've used before - for security reasons, our system won’t accept this.
6. Check that your browser/device isn’t automatically adding in your old password. Sometimes password managers or web browsers will save your old password and fill in the password automatically. You should update these with your new password.
2. If you signed up with an email address that contains non-standard characters, you won’t be able to log in. Our system only recognises the standard 26-letter English alphabet (A-Z), numbers (0-9), dots (.), dashes (-) and apostrophes ('). If this is the case, please contact us through the ClearScore Assistant in the lower right corner of the page and let us know you need to change the email address on your account. We’ll ask you to provide your ID documents to verify your identity before we action the change for you.
3. Reset your password. To reset your password, enter your email address and we’ll send a reset email.
4. Check your ‘spam’ or ‘junk’ folders for the password reset email. You might need to add noreply@clearscore.com to your contacts or your ‘safe list’ to prevent those messages from going to your spam folder or getting blocked by the email provider.
5. Make sure your new password isn’t a password you've used before - for security reasons, our system won’t accept this.
6. Check that your browser/device isn’t automatically adding in your old password. Sometimes password managers or web browsers will save your old password and fill in the password automatically. You should update these with your new password.
App and device tips
1. Try logging in from a different device or browser (e.g. Desktop PC, tablet, mobile phone, Google Chrome or Internet Explorer)
2. Check to see that you’re using the most up to date version of the app. You can update your ClearScore mobile app from the App Store and Google Play Store.
3. You can use our desktop version on your mobile device. Just head to our website via your browser (i.e. Google Chrome or Safari)
2. Check to see that you’re using the most up to date version of the app. You can update your ClearScore mobile app from the App Store and Google Play Store.
3. You can use our desktop version on your mobile device. Just head to our website via your browser (i.e. Google Chrome or Safari)