What is two-factor authentication (2FA)?
2FA adds a second check to confirm it’s really you. After entering your email and password, you’ll also need a one-time code (for example, a code sent by SMS or generated by an authenticator app on your phone).
Why we use 2FA
2FA adds another layer of security, making it much harder for someone else to access your account and reducing the risk of account takeover.
Do I have to use 2FA?
2FA isn’t compulsory, but we strongly recommend turning it on to protect your financial data.
I’ve enabled 2FA, what happens next?
• Logging in: Enter your email and password as usual.
• Second step:
- If you chose SMS, we’ll text you a verification code to enter.
- If you chose an authenticator app, open the app and enter the code it generates.
SMS: Can’t get your 6-digit code?
First, check the basics:
• Phone number: Make sure the mobile number in My Account is correct (no typos, right country code).
• Signal & delays: Wait up to a minute and try Resend code. Restarting your phone can help.
• Do not share codes: Never share a verification code with anyone. If you’re using an authenticator app:
- Open the app and use the current code (they change every 30 seconds).
- Ensure your phone’s date/time is set to Automatic. Out-of-sync time can cause failures.
- If you recently changed phones, you may need to re-set up the authenticator.
How often will I be asked for a 2FA code?
• You’ll be asked whenever you sign in on a new or different device.
• On a device you already use and trust, you typically won’t be asked every time (unless you sign out, clear your data, or we need to re-verify for security).
Tip: Authenticator apps (e.g., Google Authenticator, Authy, Microsoft Authenticator) work offline and are often more reliable than SMS when you have poor signal.
Still stuck? Contact us via the ClearScore Assistant (bottom-right of the page) and we’ll help you sort it.