Follow these tips for a smooth registration:
1. Enter your details - use your name exactly as it appears on your ID. Double-check your date of birth. Make sure your address matches your bank statements and electoral roll records. Include all addresses where you've lived in the past 3 years.
2. Keep your address as shown - if it's incorrect or missing, read our address guide.
3. Limited credit history - we might not find your report if you're new to credit. Learn more about building your credit score.
4. Older credit history - after 6 years, lenders typically remove your data from credit reports.
If you’re having trouble signing up, try these steps:
1. Start fresh - if you have a credit history but can't see your report, delete your account through 'My Account' and sign up again.
2. Review your information
3. Too many attempts?
Your account will be locked - please wait a few days before trying again. Please also review the information below that address common questions.
Address not showing in the dropdown
Our partner Equifax provides your credit report data, including addresses. Your address might not show in our drop-down menu if:
• You've moved to a new development that isn't registered on the Royal Mail yet
• You have an Armed Forces or commercial address
Here's what to do: Check the Royal Mail postcode finder
• Can't find your address? Ask Royal Mail to add it
• Tell us through the ClearScore Assistant when Royal Mail adds your address - we'll update with Equifax
• Your address will appear in our system in about a week (can sometimes take longer)
• When your address appears in our drop-down menu, you can try registering again.
Armed Forces or commercial address
Please use a private residential address when possible, as this works best with Equifax's credit reporting system.
Identity not verified after linking your bank account
When you were signing up, we might have asked you to link a bank account so we could verify your identity. If that didn’t work, don’t worry. We’ll redirect you to the next step, which is to either: • Answer some security questions based on your financial information • Verify your identity by uploading photos of your ID documents
Identity was not verified
If you tried all of the available verification options and it didn’t work, don’t worry. Our Customer Support team can review your application and guide you towards the next steps. To get in touch, please use the ClearScore Assistant in the bottom right corner of the page.