To link your bank account:
1. Go to your Credit Health activation section and follow the steps.
2. Select ‘Link account’.
3. You’ll be redirected to your bank's website or app. You’ll be asked to log in with your usual online banking details or mobile app login.
4. Follow the steps to link your account(s) on your bank's site or app. If on mobile, you'll then be redirected back to ClearScore when you're done. If you're on a desktop, you may need to go back to the tab where ClearScore is open.
It might take a moment to sync as we gather your data, but you should now see the connection.
To unlink your account:
You can unlink your account at any time:
1. Under ‘My Account’ section.
2. Select ‘Bank Accounts’.
3. Select ‘Unlink’ on the account you want to unlink. This will unlink all accounts from the same bank that share the same login details.
Re-linking your account
Your bank account will only stay linked to ClearScore for 90 days. To check your linked accounts, head to your Bank Accounts section. You can re-link them at any time before the connection expires, it only takes one click. If the connection expired, you can easily re-link your bank accounts and share your information again. If you decide not to, that's ok. You can still continue to use your ClearScore account.
Trouble linking your bank account
Here are some things you can quickly check if you’re having trouble with linking your bank account:
• Check the list of available providers - if your bank is not on that list, we won’t be able to link your account to ClearScore
• Check your account type - you can only connect current accounts, credit cards and basic cash savings accounts. We don’t currently support mortgages, loans, investments or ISAs.
• If your bank account has been closed or you’ve received a replacement credit card, we won’t be pulling in any additional information about them. These accounts can now be unlinked. If you linked multiple accounts from the same bank that share the same login, all of them will be unlinked. When you re-link them, only open accounts and cards will be connected.