Signing up
How to sign up and general registration queries
- My exact address isn’t available
- You couldn’t find my report, what should I do?
- Why have I been asked to send you an Identification Document?
- What ID documents do you accept?
- I can see a question mark on my Dashboard, what does this mean?
- How do I sign up when I don’t have more than 3 years at a UK address?
- Why are you asking for my bank details when signing up for my free credit report?
- Why do I need to send a photo with my document?
- It’s telling me to wait 72 hours, what should I do?
- What are the security questions?
- What if I’m not found by Equifax?
- I tried to sign up and I can't see my report, what should I do next?
- I'm having trouble accessing my report?