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Signing up

How to sign up and general registration queries

  • I don’t have any email address, how do I sign up?
  • Who is Persona, and what do they do?
  • I tried signing up, but my identity was not verified. What can I do?
  • Why did ClearScore tell me I already signed up?
  • Why link your account during sign up?
  • Can I unlink my account after my identity has been verified?
  • What should I do if my identity can’t be verified after linking my account?
  • Why is my address not showing in the drop-down?
  • I'm having trouble signing up - what should I do?
  • Why have you been asked to verify your identity through identification documents?
  • What ID documents do you accept?
  • Why there's a question mark ? on your Dashboard
  • How do I sign up when I don’t have more than 3 years at a UK address?
  • It’s telling me to wait 72 hours, what should I do?
  • What are the security questions?
  • What if I’m not found by Equifax?

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