Why is my account locked?
Your account may be locked for a few reasons:
• You entered your password incorrectly six times in a row.
• We weren’t able to verify your identity.
• We detected suspicious activity on your account.
What you can do:
If you’ve entered your login details incorrectly too many times:
Your account will be locked for two hours. Don’t worry — once that time’s up, you can try logging in again.
If you continue entering your password incorrectly after that:
We will lock your account for security reasons to help keep your information safe.
To get back in:
Just send us a message using the chat icon in the corner of this page. Our team will help you unlock your account and get you up and running again.
Your account may be locked for a few reasons:
• You entered your password incorrectly six times in a row.
• We weren’t able to verify your identity.
• We detected suspicious activity on your account.
What you can do:
If you’ve entered your login details incorrectly too many times:
Your account will be locked for two hours. Don’t worry — once that time’s up, you can try logging in again.
If you continue entering your password incorrectly after that:
We will lock your account for security reasons to help keep your information safe.
To get back in:
Just send us a message using the chat icon in the corner of this page. Our team will help you unlock your account and get you up and running again.