I can’t log in, as it won’t accept my email address We no longer allow special characters in email addresses, including symbols. Our system only recognises the standard 26-letter English alphabet (A-Z), dashes (-) and apostrophes ('). If you would like us to update your email address, we'll need you to send us ID to verify your request and the email address you’d like to change to. Please select 'Get in touch' below and one of our team will be happy to help. Related articles How can I update my personal details? How can I reset my password? I can't log in from the ClearScore website I can't log into my ClearScore app My account is locked, what can I do?