I can't log in from the ClearScore website Here are some helpful tips if you can’t log in to your account: Try logging in from a different device or browserYou can download the ClearScore mobile app from the App Store and GooglePlay Store. Clear your cache and cookies and refresh or close your browsers If you need more information on how to do this see our FAQ. Reset your passwordTo reset your password, enter your ClearScore email address and we’ll send a reset email. More information see our FAQ. Check your ‘spam’ or ‘junk’ foldersYou may need to add firstname.lastname@example.org to your contacts or 'safe list', as sometimes these emails are blocked by your email provider or desktop application. Related articles How can I reset my password? Why is my account locked? I can't log into my ClearScore app How can I change my current address? What is a good/bad credit score?