We occasionally restrict access to countries outside of the UK.
If you’re trying to log in to your account from outside of the UK, this may be the reason why you're unable to log in.
We’d recommend trying again in a couple of days and if this doesn’t work, once you’re back in the UK, you should be able to access your account without any issues.
If you’re in the UK and having difficulty accessing your account, please get in touch with us on our messenger in the corner of this page, we'll guide you through the process.