Why is my account locked? Your account might be locked for a number of different reasons: You’ve entered your password incorrectly 6 times in a row We were unable to verify your identity There was suspicious activity on your account For next steps, please see our FAQ. Related articles My account is locked, what can I do? How can I contact you? How can I reset my password? Why is there incorrect or missing information in my credit report? I can’t log in, as it won’t accept my email address