Credit reporting & scores
Learn more about credit reporting, scores, and how to correct your information.
Correcting information on my report
- There is missing information, how can I dispute it?
- Is raising a dispute the right action to take?
- I don’t recognise something on my report
- There is an error on my credit or current accounts
- I don’t recognise the utility provider on my report
- Why are my telecom/utility bills not showing up?
Credit Report
- What is a credit report?
- What information appears on my report?
- How long does the information stay on my report?
- What are ‘Banks and Financial Institutions’ or lenders?
- Why is my CallCredit/Experian report different from my ClearScore one?
- How often are my credit report and score updated?
Credit Scores
- Understanding credit scores
- What is a credit score?
- Why do I have a "?" in my ClearScore instead of my credit score?
- Why hasn't my score changed?
- Why has my score gone down?
- What can affect my credit score?
Linking Accounts
- What are 'Linked Accounts?'
- How do I reactivate my 'Linked Account'?
- Why is my 'Linked Account' on this part of ClearScore, but not on my report?
- Why is my 'Linked Account' not updating or missing information?
- I forgot my online banking details, can I still 'Link' an account?
- How long will you store my 'Linked Account' data for?
Missed Payments and Upcoming Changes
- What are upcoming changes (alerts)?
- Understanding your ‘Upcoming Changes’ tab.
- How can I find out more about the information in my ’Upcoming Changes’ tab?
- Where will I see 'Missed Payments' and other ‘Upcoming Changes’ on my credit report?
- Why are there are no updates showing in my ‘Upcoming Changes’ tab?
- Why are you telling me I’ve missed a payment, I’ve already paid it?