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Credit Report

Learn more about your credit report - financial accounts, personal information, correction, and searches.

  • Why is an old account showing as a new account in my report?
  • What is a credit report?
  • How can I get help with debt?
  • Why is my balance not up to date?
  • What are 'Insights'?
  • Handling a Loved One’s Credit Report After They Pass Away
  • How long until information gets updated on my credit report?
  • Information was removed and added again in your report?
  • What’s a Query marker?
  • How opening new account affects my score?
  • Why did changing my address cause my score to go down?
  • Password Notice Of Correction (NoC)
  • Why is my current account showing late payments (also known as in arrears)?
  • Why you received a notification of changes to your credit report?
  • What do changes in your report mean?
  • What information is in my credit report?
  • How long does information stay in my credit report?
  • How often are credit report and scores updated?
  • How can I improve my credit use (or utilisation)?
  • Why missed and late payments stay on your report?
  • What are hard searches?
  • Why is a DR directors search showing up as a hard search on my credit report?
  • What are soft searches?
  • What are debt collector searches?
  • What are secured and unsecured loans?
  • What's a mortgage?
  • What's a missed payment?
  • What's the electoral roll?
  • Why is my John Lewis account now showing as HSBC?
  • Why is my existing Nationwide account showing in my report as new?
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