At ClearScore, we’ll never ask you to provide personal banking details or any passwords by email. If you receive an email that looks like it’s from a legitimate company but isn’t, this is called phishing.
How to spot a phishing email
1. Check the “from” address and domain.
If you don’t recognise the email address or have any suspicion, contact the legitimate company using the contact details on their official website.
2. Look for spelling and grammar issues.
Scammers are improving their writing, but missing punctuation or inconsistent font sizes can be signs the email isn’t genuine.
3. Be wary asking you to enter personal information through a hyperlink.
Avoid clicking these links as they may contain viruses or be harmful to your device. To protect yourself, log in to your account through the legitimate website and visit your message centre. If the same message isn’t there, it’s a sign the email isn’t genuine.
4. Watch for pressure to act straight away.
You may feel a sense of pressure to act quickly to do what the email says. Creating urgency is a common tactic to make you act without thinking.
If the email claims to be from ClearScore
• If you haven’t responded: forward the email to fraud@clearscore.com and then delete it from your inbox.
• If you have responded, or think your ClearScore account is compromised: contact us through our messenger assistant on the bottom right of this page. We’ll investigate and get back to you with the next steps.
For more advice on staying safe online, visit Get Safe Online for free expert guidance.
1. Check the “from” address and domain.
If you don’t recognise the email address or have any suspicion, contact the legitimate company using the contact details on their official website.
2. Look for spelling and grammar issues.
Scammers are improving their writing, but missing punctuation or inconsistent font sizes can be signs the email isn’t genuine.
3. Be wary asking you to enter personal information through a hyperlink.
Avoid clicking these links as they may contain viruses or be harmful to your device. To protect yourself, log in to your account through the legitimate website and visit your message centre. If the same message isn’t there, it’s a sign the email isn’t genuine.
4. Watch for pressure to act straight away.
You may feel a sense of pressure to act quickly to do what the email says. Creating urgency is a common tactic to make you act without thinking.
If the email claims to be from ClearScore
• If you haven’t responded: forward the email to fraud@clearscore.com and then delete it from your inbox.
• If you have responded, or think your ClearScore account is compromised: contact us through our messenger assistant on the bottom right of this page. We’ll investigate and get back to you with the next steps.
For more advice on staying safe online, visit Get Safe Online for free expert guidance.