It’s common to realise you’ve been a victim of fraud only after credit applications have been taken out in your name or an account has defaulted.
What to look out for:
Unrecognised transactions on your bank statements
Check your statements regularly. If there’s anything you don’t recognise, contact your bank as soon as possible. The earlier you spot something that doesn’t look right, the quicker your bank can look into it.
Unrecognised accounts on your credit report
Your credit report is updated once a month. We’ll update you as soon as something changes on your credit report, even if your report is not yet available, so you’re always in control. If there’s something on your report that you don’t recognise, contact the company directly for more information.
You’ve been contacted about goods you didn’t purchase
If you’ve received or been contacted about items you didn’t order, contact the company straight away. Use the contact details from their official website — not the ones in the suspicious message.
Missing mail
If you’re expecting a new bank card and it’s been longer than the lender said it would be, your mail might have been intercepted or stolen. Contact the bank you ordered from and let them know what’s going on.
Missing documents If your passport gets lost or stolen, report it to Her Majesty’s Passport Office (HMPO) as soon as possible. If your driving licence gets lost or stolen, report it to the police and the DVLA. You can find more information on what you should do if you’ve been a victim of fraud in our article.