How to sign up for Rent Reporting

To sign up, open the Rent Reporting card in Credit Health and select Sign up.

What you need

To use Rent Reporting, you need:

• To pay your rent every month. We don’t support weekly, fortnightly or 4-weekly payments.
• A bank account in your name that supports Open Banking. This is a way to share your bank payment information with us, with your permission. If your bank or account doesn’t support it, you can’t use Rent Reporting.
• A proof of your tenancy, like an assured shorthold tenancy agreement or a form 4a (even if you rent from family).
• At least one rent payment that we can see through Open Banking. The amount must match your monthly rent.

If your first payment covers your deposit as well as your first month’s rent, you will need to wait for your next payment to sign up. Each rental payment should be for the same amount.

To find out more about Rent Reporting before signing up, read understanding Rent Reporting.

Steps to sign up

1. Select Get started.
2. Choose your bank and link your account. Choose an account that you use to make and receive payments, that your income is paid into and that has been open for more than 6 months.
3. Choose the account you pay your rent from.
4. Read the Terms & Conditions and select Agree and continue
5. Check your personal details match your tenancy agreement, then select Confirm.
6. Tell us when your tenancy started.
7. Tell us how much you pay for your rent. Enter the amount that leaves your account each month.
8. Tell us the day your rent payment normally goes out. This should be the same every month.
9. Choose your rent payment from the list of payments we found.
10. Upload your tenancy agreement or form 4a that’s used for rent changes.
11. Wait while we check your tenancy agreement and set up Rent Reporting. This can take a few seconds.
12. When you see All done, select See Rent Reporting. You can also choose to turn on notifications.

Your tenancy agreement

We check your tenancy agreement when you sign up and delete it after 24 hours.

If you leave sign-up part way through

You’ll see Welcome back. It shows what you’ve finished. Select Finish setting up to carry on.

To stop, select Cancel Rent Reporting. We won’t save what you’ve told us about your rent. Any bank accounts you’ve linked stay linked, and you can start again at any time.

If you’d like to fully unlink your bank account from ClearScore, please read Linking and unlinking bank accounts for the steps.

If sign-up doesn’t work

You might see one of these screens:

• No payments found – We couldn’t find payments that match your rent. Check you’ve linked the bank account you pay your rent from. Check the amount you told us is the amount that regularly leaves your account. Then select Review payment details.
• We couldn’t verify your tenancy – Check that your personal details match your tenancy agreement. Then select Try again.
• Your file is over the size limit (10 MB) – This means that the PDF file you uploaded is too big. PDFs can be resized to make them smaller. There are different tools available online, depending on what device you’re using.