Open Rent Reporting card in Credit Health to check your payments, see your details and stop Rent Reporting.
What you can see on the Rent Reporting screen
- Whether Rent Reporting is Active or Inactive, and how many months we’ve reported
- Your latest payments, month by month, and when they were Last updated
- A message about your latest payment, for example “Your August payment was confirmed”
- Your bank account, shown as Linked or Relink now
- Your tenancy details: your rent amount, the day you pay your rent and your address
Select a month to see the payment amount, the rent due date, your address and your bank account. To see all your payments, select See all rent payments.
What the payment statuses mean
Each month has one of these statuses:
- Coming soon – We haven’t checked this month yet.
- Confirmed – We found your rent payment.
- Unconfirmed – We didn’t find a rent payment in your bank account in the 11-day window.
- No data – We have no payment record for that month.
An unconfirmed month is not reported to the Credit Reference Agencies as a missed payment. The payment is reported as unconfirmed, which typically will result in no impact on your score.
We only report the most recent rent payment each month. We’re not able to report historical payments or update the status of past rent payments.
To learn how we look for your payment, read Understanding Rent Reporting.
If a month is unconfirmed
Select the month to see what we looked for: the amount, date, address and bank account.
We can’t change the status of the payment after it’s been identified as unconfirmed. You can help us find your rent before your next payment is due:
- Keep your bank account linked. It must be the account you pay your rent from.
- Check your payment details. Make sure your bank details and payment amount are correct.
- Tell us if you’ve moved. Let us know if you have a new address or a new tenancy agreement.
Remember that unconfirmed typically will have no impact on your credit score, it’s not the same as a missed payment.
If you’re finding it hard to pay your rent, you can get free and impartial help from StepChange. Read our article on getting free and trustworthy help with debt.
When Rent Reporting pauses
If we can’t confirm your rent for 3 months in a row, Rent Reporting becomes Inactive. The app says “We’ve paused your Rent Reporting as it’s been 3 months since we last had an update”.
Your bank link stays active. You can still see your Rent Reporting screen and the months we’ve reported. New months show No data.
To start again, select Restart Rent Reporting. You’ll go through sign-up again.
Stop Rent Reporting
- Open the Rent Reporting screen.
- Select Stop Rent Reporting.
- Choose why you’re stopping: I’ve achieved my goal, I’m no longer renting, It’s not working as expected or Other.
- Select Stop Rent Reporting.
When you stop:
- We stop reporting your rent to the credit reference agencies.
- Any bank accounts you’ve linked stay linked. To disconnect Open Banking completely, go to My Account.
- You can start again at any time.
Stopping Rent Reporting won’t result in the Credit Reference Agencies deleting any rental data we’ve already provided to them.