If you move, your rent changes or you change bank accounts, you need to update this information in ClearScore to continue using Rent Reporting. Rent payment won’t be reported to the CRAs if we’re not able to find the payment in your Open Banking data.
You can update your information on the Rent Reporting screen in Credit Health.
Keep your bank account linked
The Open Banking connection with your bank lasts 90 days. After that, you can still see your account in the app, but no new open banking information comes in. We can’t check your rent until you relink.
If the link has expired, the app says “Your bank account isn’t linked. Relink now so we can keep reporting your rent”. You’ll also see Relink now next to your bank account.
- If you relink before the 90 days end, you stay connected for another 90 days. You don’t need to enter your bank login details again.
- If the 90 days have already ended, you need to enter your bank login details again.
Change your bank account
Select Update your bank account if your bank account has changed. Link your new account and add your rent details again.
Change your rent amount or payment day
Select Change rent payment details if your rent amount or the day you pay it has changed. You’ll go through sign-up again and upload your tenancy agreement or form 4a.
Tell us if you’ve moved
Select Tell us if you’ve moved. Update your new address and other rent details to keep reporting your rent. Then upload your new tenancy agreement.