We get your up-to-date credit report from Equifax weekly. If you've subscribed to Protect Plus you'll get a credit report daily.
If something has changed such as a new address or account, it can take 5 weeks to show on your report. This is because lenders send updates to Equifax at different times every month.
If it's been 5 weeks, speak to the provider of the account. It could be that they don't share data with Equifax, our partner credit reference agency.