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Reports & Scores

Learn more about your credit & Affordability scores, reports and how to correct your information.

Credit Report

  • Why is an old account showing as a new account in my report?
  • What is a credit report?
  • How can I get help with debt?
  • Why is my balance not up to date?
  • What are 'Insights'?
  • Handling a Loved One’s Credit Report After They Pass Away
See all 44 articles

Credit Scores

  • What is a credit score?
  • What is my ClearScore credit score out of?
  • How can I improve my score?
  • Why hasn't my credit score changed?
  • Do all lenders use the ClearScore credit score?
  • What can impact your score?
See all 15 articles

How you look to lenders

  • How often is your 'How you look to lenders' report updated?
  • What impacts how you look to lenders?
  • How savings affect how you look to lenders?
  • Why 'How you look to lenders' section is incorrect?
  • Do Monzo pots count towards How you look to lenders report?
  • What's the difference between credit and How you look to lenders reports?
See all 16 articles

Correcting information on my credit report

  • Why is there incorrect or missing information in my credit report?
  • Someone I don’t know is on my credit report
  • How can I correct information in my credit report?
  • How do I change my bankruptcy/CCJ/IVA information?
  • Why is my electoral roll information missing/incorrect?
  • What if I'm not eligible to vote in the UK?
See all 10 articles

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