At ClearScore, we aim to provide an inclusive service for all our users regardless of their personal circumstances. This is why we provide multiple contact channels and can make some adjustments in how we work with you.
Emails and chat
Our primary contact channel is the ClearScore Assistant available in the lower right corner of all our Help Centre pages. If the Assistant is not able to answer your question, it will direct your query to our Customer Support team who will respond to you by email.
If you find our emails difficult to read, we can make the following adjustments to the formatting:
• Larger font
• Bolded font
• Coloured font
• Coloured background
Please let us know if this would help you and we’ll adjust the formatting of our messages.
Voicemail
Users who struggle with written communication have the option to leave us a voicemail message on 0207 582 8212.
Voicemail messages get transcribed into emails that are handled by our team. When leaving us a message, please include:
• Your full name
• The email address used on your ClearScore account
• The reason for your call
• Any communication adjustments we should be making to support you.
If you require a callback, that’s not a problem. Please include this in your message and someone from our team will get back you.
Post
If you prefer non-digital forms of communication, you can send us a letter to the below address. If you’re sending us documents, please only send us colour copies and not originals. Please note that this is the slowest way of receiving support from us, so other forms of contact might be more suitable for urgent issues.
Our postal address is as follows:
ClearScore Customer Support
Vox Studios VG 203
1-45 Durham Street
London
SE11 5JH