Why is there incorrect or missing information in my credit report?

Here are some reasons why your credit report might have incorrect or missing information:

Account balances 

If your last balance is showing as £0 – this doesn't mean that there's no money in your account, just that the overdraft on your current account is £0.

If your last balance is a positive balance (such as +£200), this means you're in credit on this account.

Your report gets updated every week and if you're waiting for account balance information to change, this can take up to 5 weeks to update.

The financial account is showing under a different company name
Some companies use different trading names to the ones shown in your report. It's worth doing a search on the internet to see if you recognise the account name. 

Your lender doesn't share their information
Not all providers share their information with Equifax. If this is the case, we won’t be able to show this account on your report. 

You've recently opened or closed an account
If an account has been recently opened, it can take up to 5 weeks to show on your credit report while Equifax waits for an update from the lender. Keep checking your report regularly for any updates.

Your address is out of date or incorrect
If you've moved house and recently updated your lenders with your new address, this can take up to 5 weeks to show on your report. Read more about updating your current address in our article.

Your savings account doesn’t have a credit facility
If your savings account doesn't have an overdraft facility, it might not be considered a 'credit account' and may not show up on your report.

Your account history is older than six years
If an account is more than 6 years old, it could be missing from your report because it's unlikley that the credit reference agencies will still hold this older data.