Please be aware that you need to be a British citizen or a Commonwealth, Irish, or European citizen to join the Electoral Roll.
To add your name to the electoral roll, you should contact your local authority. You can check your electoral roll information with your local council. Find their contact details: here
If you are already on the electoral roll but it's not showing on your report, double-check the name and address on your ClearScore account.
Please make sure your electoral roll details are exactly the same as the details you've registered with ClearScore. If they don't match you may need to update your name and address. Ideally, your address should be in the same format across all of your credit agreements and on the electoral roll.
If you've found that the current address on your ClearScore account is incorrect, please see further details about how you can change your address: here
If some of your electoral roll details are incorrect, you’ll need to contact your local authority and ask them to amend the information. When they've confirmed the amendment, please send this to Equifax via our dispute form and they'll look into updating your information on your report.
If you're already on the electoral roll under the same name and address as your ClearScore account and it’s been more than 6 weeks since these were updated, you’ll need to fill in a dispute form to have this information corrected by Equifax directly. Raise a dispute
You should also lodge a dispute if you think there are other errors in the electoral information on your credit report.
Please make sure that your email address has been verified before raising a dispute, otherwise, it won't be investigated by Equifax.
If you still need to verify your email address:
1. Log into ClearScore
2. Go to 'My Account'
3. Select 'Resend verification email'
4. Check your inbox for an email from us and click 'Confirm your email address'