This could be because of the following reasons:
Your email isn't verified
For a dispute to be successfully processed and sent to Equifax – you need to confirm your email with us first. You can do this in ‘’. You’ll then need to raise your dispute again using our
Spam filters have blocked the email from Equifax
You’ll need to add their email to your safe list ‘’. A useful tip, you can also search Equifax Online Help in your inbox to find this email.
Your Equifax support account is locked
If you've had too many failed attempts, your support account could be locked. You'll need to reset your password using the instructions below.
Equifax will usually acknowledge they’ve received your dispute within 24 hours. It can take up to 28 days to resolve things, but it’s often much quicker. If you still haven't heard from Equifax you can:
Reset your Equifax support password by:
Going to the website, and selecting ‘Forgotten your password’. Your username is your ClearScore email address.
Equifax will send further instructions to your email address.
Call the Equifax call centre
Their contact number is When calling you'll need to have your ClearScore ticket ID number handy to verify that you've raised a dispute through ClearScore. A useful tip, you can also search 'ClearScore Dispute Reference' in your inbox to find your ClearScore ticket ID.