Following up on a raised dispute with Equifax
If you haven’t heard back from Equifax after raising a dispute, it may be due to one of the following:
1. Your ClearScore account email isn’t verified
To process your dispute, your ClearScore-registered email address must be verified. Go to My Account → Verify, then raise your dispute again through our contact form.
2. Spam filters are blocking Equifax emails
Add onlinehelp_noreply@equifax.com to your safe list. You can also search your inbox for “Equifax Online Help” or “ClearScore Dispute Reference”.
3. Your Equifax support account is locked
If you’ve had too many failed logins, your Equifax support account might be locked. Reset your password on the Equifax website using your ClearScore-registered email address.
4. Expected timelines
Equifax usually confirms they’ve received your dispute within 24 hours, and most are resolved within 28 days. If it’s been longer, you can call Equifax’s customer support team on 0800 014 2955.
Have your ClearScore ticket ID ready to confirm your case.