The insights in your How You Look to Lenders report come from your linked bank accounts. If an account becomes unlinked, or if some transactions can’t be categorised correctly, the information you see might look slightly off.
We use income and spending categorisation to show how lenders might view your finances. Sometimes, certain payments or transfers can be labelled incorrectly - for example, if a transfer doesn’t have a clear description, it might not be recognised as income or savings.
Here’s what you can do to make sure the information looks right:
1. Check your linked accounts.
Make sure all accounts that show your income, spending, and savings are connected. This gives us the most complete view of your financial situation.
2. Use clear references.
When moving money between accounts, add clear descriptions like “salary” or “savings.” This helps ensure your transactions are categorised accurately. Even with this, some figures may still differ slightly - this is normal.
If something still doesn’t look right, please get in touch. We’re always working to improve the accuracy of our insights and make your report as useful as possible.