At ClearScore, we want to make sure we can support people with different needs. Regardless of how you contact us, please let us know if you need any adjustments in the way we communicate with you. We can offer you alternative contact channels, adjust the way we structure or format our messages - please just let us know.
ClearScore Assistant
The fastest way to reach us is the ClearScore Assistant, the chat located in the bottom right corner of the Help Centre. If the Assistant is not able to help, your query will be escalated to our Customer Support team who will respond to you over email.
Email
You can also contact us by email, we have several email addresses available:
• help@clearscore.com is our main email address used for most queries
• complaints@clearscore.com is our complaints email
• privacy@clearscore.com is the email address where you should send any questions related to data privacy and Subject Access Requests.
Voicemail
Our phone number is 0207 582 8212, you can leave us a message with your query. The voicemails get transcribed into emails and sent to our team. Usually we respond over email, but if you prefer a callback please let us know in your message. Make sure you also provide:
• Your name
• Email address used on your ClearScore account
• Details of your query
• Any adjustments you’d need for us to make to communicate with your effectively
Post
You can send us letters to our office address. If you’re sending documents, please only send us colour copies and never the originals. Our office address is as follows:
ClearScore Customer Operations
Vox Studios, VG 203
1-45 Durham Street
London
SE11 5JH
Our response times
Our Customer Operations team works Mon-Fri, excluding public holidays. We aim to respond to all queries within 1 business day, but if your query is complex, it might take us a bit longer.
We’d love to know how we did, so we’re going to send you a quick survey once your query is resolved and ask for your feedback.