What is Pre-approval and how does it work? This is when a lender shows you a percentage of how likely you are to be accepted for an offer. For example, you might see you're 70% or 100% pre-approved (suitable) for a card, loan or mortgage. Pre-approval is not a guarantee you'll get the offer. The percentage comes from a soft search of your report and you need to wait for the full approval from the lender. If you apply, your lender will carry out their own checks including a hard search. It's possible that at this stage your application may not be accepted. If you’ve been rejected it may be because: The information you gave us before you applied, doesn’t match your ClearScore account Your information has changed since you applied There's incorrect information on your account and your credit report. Related articles Your personal dashboard How can I locate a defaulted account on my report? How can I update my personal details? I don’t recognise the password you’re showing me Why has my score gone down?