Other names

Your 'Other Names' section includes any 'Other names' for you or your financial associations. If there are any names in your 'Other names' information that you don't recognise, you'll need to get this changed. Fill in our dispute form and Equifax to look into this for you.

(Please note that in correspondence with Equifax, your 'Other names' information may often be termed as 'Alias' information)

Associate/Financial connections

Your financial connections section will include anyone with whom you have made a joint credit agreement. If there’s a financial connection that you don't recognise, you'll need to get this changed as their information may affect a lending decision about you. Please fill in our dispute form and Equifax will look into this for you.

Accounts

Your report is updated once a month, so information may be up to 4-6 weeks out of date.

If you believe this information is more than 4-6 weeks out of date on your report, it may be worth contacting the bank/lender involved to see why this is showing up. If this is incorrect information, please fill in our dispute form and Equifax will look into this for you.

Electoral roll

If you're currently not listed as being registered on the electoral roll, it makes it more difficult for banks and lender to verify your identity and this may affect your score.

You can check your electoral roll information through your local council. Here’s a link to find the contact details for your local council: http://www.aboutmyvote.co.uk

If some of your electoral roll details are in an incorrect format or don't match the address as registered with ClearScore, it may be best to get this changed so that your address is in the same format across your credit agreements and electoral roll history.

If you are already on the electoral roll but this is not showing up in your report and it’s been more than 4-6 weeks, you’ll need to contact your local authority involved, or fill in a dispute form and Equifax will look into this for you.

Searches

If there is a search on your report that you don't recognise, it may be useful to contact the lender/company involved to see why this is showing up. If this is incorrect information, please fill in our dispute form and Equifax will look into this for you.

Address history

If there's an address that you don't recognise on your report, it may also be worth checking to ensure that you don't have any incorrect financial connections/'other names' on your report.

If this is incorrect information, please fill in our dispute form and Equifax will look into this for you.

If you're trying to add a new address onto your report, it may be useful to register your electoral roll and financial accounts under this new address, as this will help Equifax validate your identity at this new address.

If you'd like to try and get this address information added to your credit report, you can do so by raising this as a dispute.

Public information

This section will include any bankruptcies, CCJs or IVAs on your report. If there's something in this section that you don’t recognise, it may be worth contacting the court involved to see why this is showing up. If this is incorrect information, please fill in our dispute form and Equifax will look into this for you.

CIFAS/Fraud

If you'd like to add/remove information in this section, please fill in our dispute form and Equifax will look into this for you.

Multiple

If you have multiple incorrect pieces of information on your credit report, please raise these as separate disputes through our disputes form.

You'll need to raise a separate dispute for each piece of incorrect information.

Search Results

Frequent questions

Query Details

If you are querying some information on your credit report, please remember to provide as much information as possible.

Please provide details to the specific account or section that you are querying (for example, if you are disputing a late payment on card ‘A’ in June 2013, please provide information on this credit card ‘A’ at this time).

Please also include as much detail as possible in the subject line and message body about this query.

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