How do I clear my cache? Clearing your cache and cookies and then refreshing your browser, can help you log in to your account. You can find instructions on how to do this on Google Chrome, Safari and Firefox. Related articles My account is locked, what can I do? I can’t log in, as it won’t accept my email address I can't log in from the ClearScore website How can I reset my password? There is incorrect or missing information on my report, how can I dispute this?