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Why has my score gone down?

Your credit score is fluid and is likely to change when you report is updated with new information.
 
Here are a few examples:
  • New report information being added, removed or changed. Your score is initially likely to dip or climb to reflect this changing information.

  • Some factors affect your credit score more than others. Often, changes to your score are only short-term (such as when you apply for credit). But there are a number of factors that can decrease your score and affect it for as long as the information is showing on your report (for example, if you’re declared bankrupt). For more details on how long information stays on your report, check out this FAQ.  You can see what’s currently affecting your score in the 'Insights' section of your report, and if you need help understanding insights, check out this FAQ.
Please be aware Equifax consider a combination of factors when calculating your credit score and these calculations are not shared with us. We can only suggest what might be causing a change in your score. For more information, you might find this article useful.
 

What now?

  • Continue to monitor your report. Keep an eye on your report to spot trends and take action on things that are negatively affecting your score. A good place to start is checking the ‘Insights’ section on your ‘Report’ tab. Remember, these 'Insights' are only seen by you, and they’re designed to help you understand what’s affecting your score.

  • Correct any incorrect information. If there's anything showing incorrectly on or missing from your report, you'll need to get this fixed as soon as possible. Get in touch with your lender and then Equifax using our dispute form.


To successfully raise a dispute, you’ll need to have verified your email address on ClearScore.

To verify your email address:

  1. Go to the ‘Your details’ tab of your ‘My Account’ section.

  2. Select ‘Verify’ to be sent an email with a verification link.

For more information on how to improve your credit score, check out our Learn article.

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