Why is there incorrect or missing information in my credit report?

Here are some reasons why your credit report could have incorrect or missing information:

The financial account is showing under a different company name
Some companies use different trading names to the ones shown in your report. It may be worth doing an internet search to see if you recognise the account name. 

Your lender doesn't share their information
Not all providers share their information with Equifax. If this is the case, we won’t be able to show this account on your report. 

You've recently opened or closed an account
If an account has been recently opened, it can take up to five weeks to show on your credit report while Equifax waits for an update from the lender. Keep checking your report regularly for any updates.

Your address is out of date or incorrect
If you have moved house and recently updated your lenders with your new address, this can take up to five weeks to show on your report.

Your savings account doesn’t have a credit facility
If your savings account doesn't have an overdraft facility, it may not be considered a 'credit account' and so may not show up on your report.

Your account history is older than six years
If an account is more than six years old, it could be missing from your report because it is unlikely that the credit reference agencies will still hold this older data.

Account balances 

If your current balance is showing as £0 – this doesn't mean that there's no money in your account, just that the overdraft on your current account is £0.

Your report gets updated every week and if you're waiting for account balance information to change, this can take up to five weeks to update.