We’re sorry that you're having trouble logging into your ClearScore account.
If you are trying to log in using the ClearScore app click here.
If you are trying to log in using the ClearScore website click here.
Using a different device or browser can often help resolve any log in issues. For example: If you are using Safari, try using Google Chrome or Firefox.
Need to reset your password?
If you've forgotten your password, please use this link: 'I forgot'. You’ll need to input the email address you registered with, and you’ll soon receive an email explaining how to reset your password.
Sometimes the emails end up in ‘spam’ or ‘junk’ folders, so look there in case you can’t see it.
Below are some useful tips for making a secure password:
- Make complex passwords: use uppercase and lowercase letters, numbers and special characters, do not use words, but substitute letters for numbers or special characters for e.g. IL0V3MyCl3aRsC0RE2o17
- Create long passwords: the longer your password, the more secure it is.
- Use a unique password: Avoid using the same password for all your accounts, use a password that is unique to your ClearScore account.
- Change your password regularly: changing your passwords on a regular basis is a good habit to get get into and is a good way to keep your account safe.
Locked out of your account?
If you enter your login details incorrectly too many times, our system will temporarily lock you out for two hours. You'll need to wait for this time to pass before trying to log in again.
If you continue to enter your password incorrectly after this, we'll lock your account for security reasons. If this happens, you'll need to contact us to unlock it for you. Just select ‘Get in touch’ below, and we'll sort this out for you.
Experiencing a technical issue?
We're sorry you're having trouble logging in. Please select ‘Get in touch’ below and let us know what device and browser you're using and, if possible, please send us a screenshot of the error you're seeing.
Providing us with the time of when you experienced the issue is an added bonus and will help us investigate further. For example: “I was using Google Chrome at 5:00pm last night when [insert issue].”