We’re sorry that you're having trouble logging into your ClearScore account.
If you've forgotten your password, please follow the 'I forgot' link. You’ll need to input the email address you registered with, and you’ll soon receive an email explaining how to reset your password.
Sometimes the emails end up in ‘spam’ or ‘junk’ folders, so look there in case you can’t see it.
Below are some useful tips for making a secure password:
- Make complex passwords: use uppercase and lowercase letters, numbers and special characters, do not use words, but substitute letters for numbers or special characters for e.g. IL0V3MyCl3aRsC0RE2o17
- Create long passwords: the longer your password, the more secure it is.
- Use a unique password: Avoid using the same password for all your accounts, use a password that is unique to your ClearScore account.
- Change your password regularly: changing your passwords on a regular basis is a good habit to get get into and is a good way to keep your account safe.
If you're having trouble resetting your password, try this process using a different device or web browser, such as Google Chrome.
If your login details are entered incorrectly too many times, our system will temporarily lock you out for 2 hours, so you'll need to wait for this time to pass before trying to log in again.
If you still keep getting your password wrong after this, your account will be locked for security reasons and you'll need to contact us to unlock it for you.
In this case, please get in touch with us via our 'Ask a Question' form and we'll be happy to help.