If you don’t recognise a utility provider on your report, it may be because they are owned by larger organisations and are labelled this way on your credit report.
What to do if you don’t recognise an account:
- Check that these companies aren’t linked and that the utility account is definitely not yours.
- Contact the company directly.
- They’ll be able to provide you with more information about the account.
- If your lender has amended your account information, you’ll see the change reflected on your credit report in up to 4-5 weeks.