We receive your report and score from Equifax once a month.
Equifax produce your report using information provided by banks, mobile phone companies and utility companies.
They provide Equifax with information once a month, and so your report may contain information that is up to 4-6 weeks old.
If you think your credit report contains incorrect information that’s more than 4-6 weeks out of date, the best thing to do is to contact the lender involved directly to see why this information is incorrect. Alternatively, you can fill in our dispute form to raise the issue with Equifax directly: raise a dispute
Errors may include missed payments, unrecognised credit accounts or not being recognised on the Electoral Roll at your current address.
If the lender or Equifax agree that the information is inaccurate, they can make the necessary changes and we will receive your most up-to-date report.
If there is information on your report which is correct, it won’t be removed until the entry has expired.
Here’s a link to see how long information stays on your report: how long does information stay on your report?