We get your score and report from Equifax, one of three credit reference agencies in the UK.
If there's missing or incorrect information on your credit report, then you need to let them know about this.
You can contact Equifax using our disputes portal here: https://www.clearscore.com/dispute
It can take up to 28 days to resolve your dispute, just make sure that you’ve verified your email address first otherwise this won’t be processed.
You can verify your email address via the ’My Account’ section of your report.