If the address on your ClearScore account needs updating, please take a look at the information below to find out what to do.
My current address is showing as a previous address - what can I do?
- Go to the ‘My Account’ section of your ClearScore account: https://www.clearscore.com.
- Select ‘Update’ under the 'Current address' field.
- Choose your correct residential address.
- Select ‘Update’.
The address will immediately update in the ‘My Account’ section, however you won’t see an updated report at the new address until your next credit report is due.
If you experience any issues with this feature, do let us know via our ‘Ask a Question’ form.
Can’t see your current address anywhere on your ClearScore report?
If you can't see your correct address anywhere on your report, please check that all of your financial accounts and electoral roll details are registered at this exact address.
Once Equifax pick up your credit history at this address it should automatically get added to your report. This can take up to 6 weeks.
When the new address gets added, you should be able to update your address via the method above (1).
Updated your accounts and electoral address more than 6 weeks ago?
If you've already updated your accounts and electoral roll information, and it's been more than 6 weeks, we'd like to look into this.
Please contact us via our 'Ask a question' form with some information on your recent address history.