We are aware that since the 7th of October some of our users have been experiencing issues when logging into their ClearScore account via our mobile app. We apologise for the inconvenience this has caused.
Following an investigation into this, we’ve found that this is only affecting some users who are accessing the site via particular mobile carriers and broadband providers.
Some minor changes were made in terms of how IP addresses are dealt with and used, and unfortunately this caused some issues for users when trying to log into the ClearScore apps.
We’re currently working on a fix for this, which we're hoping to release as soon as possible (hopefully today).
In the meantime, you should be able to avoid any login issues by accessing the site via any browser (not the app): https://www.clearscore.com/account/login.
If you have any further questions about this, please let us know via our 'Ask a question' form.