For a dispute to be successfully processed and sent to Equifax, your email address must be verified first.
If you haven't already, please verify your email address. Once this has been done, please let us know and we will process your dispute on your behalf.
You can verify your email address by logging into ClearScore (https://www.clearscore.com/), going to 'My Account', and selecting the ‘Verify’ link next to your email address.
After you raised a dispute, Equifax should have sent you an email with instructions as to how to log into an Equifax support account which was set up to allow you to monitor and track the progress of your dispute.
From here, you should be able to view Equifax's decision, as well as ask any questions or provide further information.
It may help to check your spam/junk mail in case the email was sent there accidentally.
Please note that your dispute can take up to 30 days to resolve, though the process is usually much faster than that.
If you have any difficulty locating your support account email or logging into your Equifax support account, please let us know: